Privacy Statement

This Privacy Policy explains how we collect, use and protect personal information when you create an account, use our services or visit our site. We take user privacy seriously and set out the categories of data we process, how that data is used, who it may be shared with, and the choices available to you. The policy applies to Emberbet services and to any communications you send through your account or customer support channels.

Types of data we collect

We collect information needed to provide and secure your account, support transactions, comply with legal obligations and improve service delivery. Data falls into three broad groups: personal, technical and transactional.

Personal data

• Identity and contact details: name, date of birth, postal address, email and telephone number.
• Verification documents: copies of identity or address documents submitted for verification checks.
• Account data: username, password (stored securely), account settings and communication preferences.
• User support records: chat transcripts, emails and notes created when you contact customer service.

Technical data

Technical information is collected automatically when you use the site or app. This includes IP address, device and browser type, operating system, unique device identifiers, and pages or screens viewed. We also record timestamps and performance data to maintain service stability and security.

Transactional data

To process payments and administer your account we record payment method details, transaction amounts, dates, currency and related account reference numbers. We retain records of deposits, withdrawals and bet or play history for account management, dispute resolution and fraud prevention.

Use of information

We use collected data to:

• Create and manage accounts, verify identity and prevent fraud.
• Process deposits, withdrawals and other financial transactions.
• Provide customer support and respond to enquiries.
• Monitor compliance with terms, detect abuse and maintain platform security.
• Improve product features and personalise communications where you have consented.

Data protection practices

We implement technical and organisational measures to protect data, including encryption of data in transit, access controls, and regular security assessments. Access to personal data is limited to authorised staff and third parties who have contractual obligations to keep information confidential.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, and support analytics and fraud detection. You can manage cookie settings through your browser or device; some features may be affected if cookies are blocked.

User rights

You have rights in relation to your personal data, including the right to access, rectify or restrict processing, and to object to certain uses. Where applicable, you may also request portability of your data. Requests will be handled in line with applicable data‑protection law and identity verification procedures.

Access, correction and deletion of data

To access, correct or request deletion of your personal information, sign in to your account and use the account settings or contact our support team. We may retain certain information where required for legal or regulatory reasons or to resolve outstanding obligations.

Information sharing and third parties

We may share data with payment processors, identity‑verification providers, analytics suppliers, and other service providers that support our operations. Data may also be disclosed to comply with lawful requests from authorities or to protect the rights, safety or property of users and the platform. Third parties process data under contract and are required to protect it.

Privacy policy updates

We may update this policy to reflect changes in our practices. Where changes are material we will provide notice on the website or by other appropriate means. If you have questions about data handling, contact Ember Bet through your account support channels.