These Terms and Conditions describe the rules governing use of the Emberbet platform and the contractual relationship between our company and registered users. We set out the responsibilities of both parties, the standards of acceptable use, and the procedures that apply to account verification, deposits, withdrawals and promotions. By using the platform you agree to comply with these terms and any account notifications we issue from time to time.
Account holders are responsible for keeping their login details secure and for any activity on their account. We expect users to maintain accurate and up‑to‑date personal information and to notify us immediately of any suspected unauthorised access. Users must not share accounts, transfer access or allow others to use their credentials.
We may request identity and address verification documents before permitting certain transactions, including withdrawals. We may apply deposit, loss and withdrawal limits to accounts; players can set lower personal limits via their account settings and we may impose or adjust limits where required by our risk and compliance checks.
Only individuals who meet the applicable age and jurisdictional requirements may open an account. Accounts are limited to one per person, household or address unless we agree otherwise. We may refuse or close accounts where there is reason to believe the account holder is ineligible, underage, or located in a restricted jurisdiction.
Users must not use the platform for fraudulent, abusive or unlawful purposes. Prohibited behaviour includes money‑laundering, collusion, use of automated playing tools, chargeback abuse and any activity intended to exploit systems or promotions. We reserve the right to suspend or close accounts where prohibited use is suspected and to confiscate funds in accordance with these terms.
Promotional offers are subject to specific terms that accompany each promotion. In general, bonuses may carry wagering requirements, game restrictions, maximum bet limits and expiry periods. Any promotional funds or free spins issued to an account remain subject to these terms and to our general rules on abuse and arbitrage. Check the promotion terms before opting in; where there is conflict between a promotion page and these terms, the promotion terms will govern that offer.
We accept the payment methods shown in the cashier. All deposits must be made from a payment method held in the account holder’s name. Withdrawals are subject to verification checks and any applicable limits; large withdrawals may require additional documentation. We may delay, refuse or reverse transactions to comply with legal obligations or risk procedures. Ember Bet processes payments in line with the chosen method and applicable third‑party provider timelines.
If a dispute arises you should contact customer support in the first instance. We will investigate and aim to resolve matters promptly. If a resolution cannot be reached internally, parties may seek independent mediation or pursue other remedies available under law. Usage of internal complaint procedures does not prevent either party from seeking legal remedies where appropriate.
We may amend these terms and related policies from time to time. We will publish updated terms on the platform and, where appropriate, notify account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not agree with an update you should stop using the service and close your account in accordance with the account closure process.
