Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players can contact the team through convenient channels including live chat, email and phone for prompt help. Staff provide guidance on verification, payments, bonus queries and site navigation, and will respond professionally. For urgent matters choose the phone option to reach an adviser quickly; non-urgent enquiries will be handled by email within a short timeframe.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; replies typically within a few hours) |
| General enquiries | [email protected] (account and corporate enquiries; responses within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; onboarding and payments) |
| Phone | +44 20 3881 7624 (UK line; priority handling for urgent cases) |
| Working hours | Mon–Sun, 07:00–23:00 (covering peak UK time) |
Email is the preferred contact method for detailed requests, account issues or cases requiring documents. Please send messages to [email protected] with a clear subject line and current contact details to avoid delays. Including your account ID and copies of any relevant documents speeds handling. For simple enquiries use live chat or the FAQs, but email is best for explanations and evidence.
Support requests are usually responded to promptly; most enquiries receive a reply within one business day. More complex cases—such as identity checks, payment investigations or dispute resolution—may require additional time and could take several days while specialists review the matter. If a longer process is needed, the support team will keep you informed of progress and any required documents.
Please share any feedback, suggestions or ideas for improving the website via the feedback form or support channels. All submissions are reviewed carefully and are used to improve the service and user experience, informing design tweaks, feature changes and content updates. User input is valued and helps prioritise improvements to accessibility, navigation and enjoyment for everyone.
